Welcome to Alphabet Xpress! Below you’ll find answers to the most common questions about our products, services, and policies.

1. About Alphabet Xpress

Q: What does Alphabet Xpress do?
A: We are a trusted machinery supplier in Bangladesh, specializing in industrial and food processing machinery. We source directly from manufacturers (mainly in China) and provide wholesale, retail, and custom sourcing services.

Q: Do you only import from China?
A: Our primary sourcing is from China due to competitive pricing and availability, but we can also source from other countries upon request.

2. Ordering & Pre-Orders

Q: How do I place an order?
A: You can place an order by contacting us directly through our website, phone, or WhatsApp. For some products, you can order from stock; others may require pre-order.

Q: What is a pre-order?
A: A pre-order means you pay in advance (full or partial) for machinery that we arrange directly from the supplier. Pre-orders usually take longer to deliver since they depend on manufacturing and shipping schedules.

Q: Can I cancel a pre-order?
A: Once confirmed with the supplier, pre-order deposits are non-refundable. However, if we are unable to deliver the product, we will refund your payment.

3. Pricing & Payment

Q: What currency are prices listed in?
A: All prices are quoted in Bangladeshi Taka (BDT) unless otherwise stated.

Q: Do prices include shipping and customs duty?
A: Prices vary—some include shipping and customs clearance, while others may not. We will clearly inform you before purchase.

Q: What payment methods do you accept?
A: We accept bank transfer, mobile banking (Bkash), and cash payments (for local deliveries).

4. Delivery & Logistics

Q: How long does delivery take?
A: Delivery depends on whether the product is in stock or on pre-order.

  • In-stock: 2–7 business days within Bangladesh.

  • Pre-order: Usually 4–8 weeks depending on supplier and shipping conditions.

Q: Do you provide delivery across Bangladesh?
A: Yes, we provide nationwide delivery. Delivery charges may apply based on distance and machinery type.

5. Warranty & After-Sales

Q: Do your machines come with a warranty?
A: Yes. Most machinery includes a limited supplier/manufacturer warranty, covering manufacturing defects. Warranty details vary by product.

Q: Who handles after-sales service?
A: Alphabet Xpress provides after-sales support, including warranty claims and spare parts sourcing. However, service and repair costs beyond warranty coverage are the buyer’s responsibility.

6. Returns & Refunds

Q: Can I return a machine if I change my mind?
A: Unfortunately, we do not accept returns for “change of mind.” Returns are only accepted if the machine is defective, damaged, or not as described.

Q: How long do I have to request a return?
A: You must notify us within 7 days of delivery to be eligible for a return or replacement.

Q: When will I receive my refund?
A: Refunds (if applicable) are processed within 7–14 working days after inspection and approval.

7. Custom Orders & Sourcing

Q: Can you source a machine that is not listed on your website?
A: Yes! We offer custom sourcing services. Share your requirements with us, and we’ll find the best supplier and provide a quotation.

Q: Do you handle bulk/wholesale orders?
A: Absolutely. We specialize in bulk imports for businesses and factories. Discounts are available for large orders.

8. Contact & Support

Q: How can I contact Alphabet Xpress?
A: You can reach us via:

  • 📧 Email: contact@alphabetxpress.com

  • 📞 Phone: +8801339948232

  • 💬 WhatsApp: +8801339948232

  • 🏢 Office Address: Munni Plaza (3rd Floor), Probartak Circle, Panchlaish, Chattogram

Q: What are your working hours?
A: Our office hours are 10AM -6 PM. We also respond to online inquiries as quickly as possible.