Effective Date: September 17, 2025

Last Updated: September 17, 2025

Alphabet Xpress (“we,” “our,” or “us”) respects and protects the privacy of our customers, visitors, and users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our website.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing/shipping address, payment details (processed securely by third-party providers).

  • Business Information: Company name, trade license (if applicable), and order requirements.

  • Order & Transaction Data: Details of machinery purchased, pre-orders, sourcing requests, and logistics arrangements.

  • Technical Data: IP address, browser type, device information, and website usage through cookies and analytics tools.

2. How We Use Your Information

We process your information for the following purposes:

  • To process and deliver your orders (retail and wholesale).

  • To provide sourcing and logistics support.

  • To manage pre-orders and supplier communications.

  • To respond to inquiries, customer support requests, or complaints.

  • To send updates, promotional offers, and service information (if you have opted in).

  • To improve website performance, functionality, and user experience.

  • To comply with legal, regulatory, and tax obligations in Bangladesh.

3. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share it with:

  • Suppliers & Logistics Partners: To fulfill sourcing, pre-orders, and shipping services.

  • Payment Processors: For secure transaction handling.

  • Service Providers: IT, marketing, and website hosting services that help us operate.

  • Legal Authorities: If required by law, regulation, or court order.

All third parties are contractually obligated to protect your data and use it only for the agreed purposes.

4. Data Retention

We retain your information only as long as necessary to:

  • Complete transactions and provide services.

  • Meet legal, accounting, and tax requirements.

  • Resolve disputes and enforce agreements.

After this period, data is securely deleted or anonymized.

5. Cookies & Tracking

Our website may use cookies and analytics tools to improve performance and understand visitor behavior. You can manage or disable cookies through your browser settings. However, some features may not function properly without them.

6. Data Security

We implement appropriate technical, organizational, and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no system or transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Access, correct, or update your personal information.

  • Request deletion of your data (subject to legal obligations).

  • Withdraw consent to marketing communications.

  • Lodge a complaint with relevant authorities if you believe your rights have been violated.

To exercise your rights, please contact us at the email below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before sharing any information.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we learn that we have collected such data, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. Updates will be posted on this page with the “Last Updated” date revised accordingly.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Alphabet Xpress
Email: contact@alphabetxpress.com
Phone: +8801681906764
Address: Munni Plaza (3rd Floor), Probartak Circle, Panchlaish, Chattogram